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RETURNS

Returns for Exchange or Credit:

Products may be returned for a full refund, credit or exchange within 30 days of receipt. All returns are subject to a 25% restocking fee after 30 days. Should you need to return a part for refund, exchange or credit, please contact our customer service department for a return authorization number and instructions. California Mustang will not accept returned goods without prior authorization. Customer is responsible for shipping charges on all return orders.

HOW TO RETURN AN ITEM

You may return any item to California Mustang within 30 days of receiving it. Therefore, always inspect your order immediately upon receipt to make sure it is correct and undamaged. To return anything within the 30-day limit, the following procedure must be followed:

  • 1. Contact our Customer Service department by Phone or Email and obtain a Return Authorization (RA) Number. This number must appear on the front of the package you are returning.
  • 2. Include the following with your return: (a) a copy of your original invoice and (b) a note stating why you are returning the item and whether you want a refund, replacement part or credit on account.
  • 3. Insure the return package and pay the shipping charges. We are NOT responsible for any lost or damaged merchandise returned to us. Freight collect packages are not accepted.
All returns are accepted subject to inspection by California Mustang. WE DO NOT ACCEPT RETURNED PARTS WHICH HAVE BEEN USED, MODIFIED, DAMAGED, OR PAINTED. California Mustang is not responsible for any installation charges. If California Mustang is at fault, in any way, we will promptly refund your return freight charges (ground rates only). California Mustang is NOT responsible for air-freight charges or boxing/packing services.