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GENERAL POLICIES

Product Availability

Availability of all items in our product offering are subject to change without notice. California Mustang reserves the right to discontinue products, services or accessories without notice.

Prices

Prices in all catalogs and prices online were in effect at the time of printing and/or at the time of data entry and supersede all prices in any previous publication or advertisement. California Mustang makes every effort to honor the prices contained herein. However, due to increased costs of manufacturing, materials, etc., prices can change. We reserve the right to change prices without notice. For current pricing please check online, and/or contact a California Mustang Customer Experience Representative during normal business hours.

California Mustang assumes no liability for errors associated with incorrect information online, in e-mails, advertisements, or printed catalogs including but not limited to errors in images, pricing, application information, description, or typographical errors.

Discounted Kits

California Mustang may offer kits which contain a variety of products in one convenient part number. If an item in a kit is out of stock, we will generally ship what is available and back order the item(s) which are not in stock. Please contact customer service by phone to verify which items are not in stock when placing an order. Customers may decide whether to accept the partial kit or back order the entire kit until all items can be shipped at the same time.

If you should decide to accept partial delivery of the kit, the full price of the kit and appropriate freight fees will be charged. When back ordered items arrive in our warehouse, they will be shipped at no additional charge (within the contiguous 48 United States). Cancellation of products from a kit will be accepted at 25% below the actual current retail price of the item.

On COD orders, the full price of the kit is charged and back ordered items are shipped on a COD freight only basis. California Mustang free shipping policies apply to the 48 contiguous United States only. Alaska, Hawaii, Puerto Rico, Virgin Islands, and international orders are not subject to free shipping on orders or back ordered items.

Color Match

California Mustang offers items from multiple manufacturers. As a result, slight color variations may occur especially among interior products. Slight color variations do not constitute a defect. Therefore, products are not eligible for return due to color differences.

California Mustang is able to provide color samples for many items affected by color match issues, please contact customer service during business hours to request a color sample, subject to sample swatch availability. Color samples or swatches may not be available for all products.

Car Cover Warranty Information

Car covers purchased from California Mustang are guaranteed by a manufacturer's limited warranty to be free from defect and flaws in materials, construction, and performance that are not attributed to normal use.

The warranty begins from the original purchase date and applies to the original purchaser only. If a defect in material or workmanship occurs within the warranty period, the cover will be repaired or replaced at the sole discretion of the manufacturer.

Car Cover Warranty Information

Car covers purchased from California Mustang are guaranteed by a manufacturer's limited warranty to be free from defect and flaws in materials, construction, and performance that are not attributed to normal use. The warranty begins from the original purchase date and applies to the original purchaser only. If a defect in material or workmanship occurs within the warranty period, the cover will be repaired or replaced at the sole discretion of the manufacturer.

California Mustang reserves the right to make the final determination on all warranties and defects. This warranty also does not cover scratches from trapped dust or dirt, fading caused by prolonged sun exposure, stains, or water damage. Please note that these covers are water-resistant, not waterproof. If not cleaned regularly, covers may become clogged which can result in cloudy surfaces and other damage. Covering light color objects with dark or bright color car covers may result in color transfer. Some finishes may be damaged from car cover usage. Paint damage is not covered under warranty.

Never cover a recently painted vehicle. This could result in damage to repainted surfaces or lacquer paint. California Mustang is not liable for this damage. Check with your painter or body shop for recommended cure time. If you believe your car cover issue is covered under warranty, contact California Mustang for instructions on how to proceed with your claim.

Tips for Avoiding Damage:

  • Do not cover a vehicle with convertible top down, windows or sunroof open, or T-tops removed.
  • Do not use a cover while towing the vehicle.
  • Do not cover a wet vehicle.
  • Do not remove the cover if ice has formed between the cover and the vehicle. Pour warm water over the cover to thaw the ice before removal.
  • Use the integrated security grommets if substantial wind is expected. Do not rely on the elastic bottom of the cover in even moderate winds.
  • Remove the cover if high wind conditions (30+mph) are expected.

Note: California Mustang liability is limited to the original purchase price of the car cover.

Shortages

Always check the contents of your delivery to assure all the parts ordered were received, this is also a good time to check the condition of the items received. If any item(s) are missing, be sure to check for back orders notated on your invoice before calling our customer service department.

If a shortage has occurred, contact our customer service department within 2 days of delivery to assure a prompt replacement. California Mustang assumes no liability after this period!.

Backorders

The invoice located in the packing slip of your order will notate any items that were out of stock at the time of shipping. The unavailable items will be back ordered unless otherwise specified on your order form or verbally to a sales representative when placing your order by phone. Back orders are usually shipped when the products arrive at our warehouse without prior notification.

California Mustang will make an effort to contact the customer if the backorder is more than 90 days old. If you wish to cancel a back order, please notify our customer service department immediately. The customer will be responsible for a 25% restocking fee and freight charges if the back order is cancelled or returned after the items are shipped.

Shipping Damages

Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify California Mustang customer service department so that all steps necessary will be taken to ensure a prompt replacement of any damaged goods. Accurate instructions will be given on damaged goods replacement.

California Mustang is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays). California Mustang will file a claim with the carrier in most cases. If the customer files a claim with the carrier, California Mustang will not be responsible for replacing damaged products and the customer will be responsible to pay for any replacements until the carrier pays the claim. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims.

Refusals

All refused COD orders will be subject to a 25% restocking fee. California Mustang will consider the entire order cancelled and void with no notification to the customer. The customer will be billed 25% plus all freight charges to and from the destination. Contact our customer service department for more information.

Rights and Lefts

Some items in our product line are presented as Right-hand (RH) or Left-hand (LH) products.

Right side = passenger side

Left side = driver side.

Note: Right-hand or left-hand sides are determined by sitting in the vehicle, NOT standing in front of the vehicle.