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Help & FAQ

HOW TO ORDER YOUR MUSTANG PARTS

95% of orders are shipped within 24 hours!
TIP: Always inspect each shipment upon receipt to make sure it's correct and undamaged.

How To Order
Ordering from the California Mustang Website is Easy:

Looking for Mustang performance parts? Browse any of our product catalogs, 24 hours-a-day, to select the parts and accessories that you want. After adding products to your shopping cart, simply click on the “checkout” button. The checkout process will walk you through several windows where you will be asked to provide information that we will need to process and ship your order. Payment for online orders can be made using your MasterCard, Visa, American Express, Discover or Debit Card.

Other Order Methods: If you prefer, you may place your order by calling our customer service department Monday through Friday, 8am to 5pm Pacific time, or Saturday, 9am to 2:30pm. We are closed Sunday. You may also FAX your order any time, day or night, 7 days a week.

24hr FAX 909-598-5611

ORDER TOLL FREE 800-775-0101

Shop in Person: When in Southern California, please visit our showroom. Counter sales hours are Monday thru Friday 8am to 5pm; Saturday 9am to 2:30pm; we are closed Sunday.

International Orders:
California Mustang has satisfied customers in more than 72 Countries around the World! All orders shipped outside the U.S. must be prepaid in U.S. funds (credit cards and wire transfers are most commonly used). Duty and import taxes are the responsibility of the customer. California Mustang will select the most economical carrier for your order and reserves the right to change carriers when appropriate. If the shipping charges are more than the calculated charge we will contact you for your approval prior to shipping your order.

For more information on shipping, please click here.


RETURNS

You may return any item to California Mustang within 30 days of receiving it. Therefore, always inspect your order immediately upon receipt to make sure it is correct and undamaged. To return anything within the 30-day limit, the following procedure must be followed:

1. Contact our Customer Service department by Phone or Email and obtain a Return Authorization (RA) Number. This number must appear on the front of the package you are returning.

2. Include the following with your return: (a) a copy of your original invoice and (b) a note stating why you are returning the item and whether you want a refund, replacement part or credit on account.

3. Insure the return package and pay the shipping charges. We are NOT responsible for any lost or damaged merchandise returned to us. Freight collect packages are not accepted.

All returns are accepted subject to inspection by California Mustang. WE DO NOT ACCEPT RETURNED PARTS WHICH HAVE BEEN USED, MODIFIED, DAMAGED, OR PAINTED. California Mustang is not responsible for any installation charges. If California Mustang is at fault, in any way, we will promptly refund your return freight charges (ground rates only). California Mustang is NOT responsible for air-freight charges or boxing/packing services.

DAMAGE CLAIMS
The carrier is responsible for delivering merchandise in good condition. Therefore, you should inspect each package upon delivery, point out any damage to the delivery person, call California Mustang immediately. California Mustang cannot replace merchandise damaged in transit if a damage claim has not been made within 48 hours of receiving merchandise.


OTHER POLICIES

Special Order Items
Some items listed in this catalog are made to order by the manufacturer. These “special order items” require pre-payment by debit card, Credit Card, or wire transfer funds cannot be canceled and are non-returnable.

Back Orders
Items temporarily out of stock will be placed on back-order unless you indicate cancellation. All shipping charges on regular domestic orders are charged on the initial order, so back orders are shipped at no additional charge. Shipping on all other orders is charged when back orders are shipped. Back ordered items usually are shipped within a max of 30 days, however, availability can change and California Mustang reserves the right to cancel any back order and issue a refund where applicable.

Refused Shipments
The customer is responsible for freight both ways on any shipment for which delivery is refused.

Warranty; Limited Liability
Merchandise is warranted to be free from defects in material and workmanship. California Mustang will, at its option, repair, replace or refund the cost of defective merchandise as described under “RETURNS” above. Other warranties may be offered at the discretion of the manufacturers of merchandise distributed by California Mustang. There is no other express or implied warranty, including any warranty of merchantability or fitness for a particular purpose. California Mustang shall not be liable for any incidental or consequential damages arising from the purchase or use of merchandise and is not responsible for any installation charges. This warranty may not be changed except by written notice signed by an officer of California Mustang.

Prices and Availability
The products and prices in our catalogs and websites reflect costs and availabilities at the time or publish catalogs and are subject to being changed without notice. Some photographs used on this site are for reference only, and may not be an exact representation of what a particular product may look like.

Inquiries
Please contact our Customer Service Department Monday through Friday, 8 a.m. to 5 p.m. Pacific time, if you have a question regarding the status of your order.

800-775-0101 • 909-598-3383

Email: csmustang@cal-mustang.com


Limited License

This site is provided by California Mustang and may be used by others for informational purposes only. By using this site or downloading materials from this site, you agree to abide by the terms and conditions, set forth in this agreement. If you do not agree to abide by these terms and conditions, do not use this site or download materials from this site.

California Mustang authorizes you to view and download the materials at this site only for your personal, non-commercial use. This authorization is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions:

  1. you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials;
  2. you may not modify the materials in any way or reproduce or publicly display, perform, distribute, or otherwise use them for any public or commercial purpose;
  3. you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.

This site, including all materials, is protected by worldwide copyright laws and treaty provisions, whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws worldwide in your use of this site and to prevent any unauthorized copying of the materials. Except as expressly provided herein, California Mustang does not grant any express or implied right to you under any patents, trademarks, or copyrights.

Trademark Notice
The unauthorized use of any trademark displayed on this site is strictly prohibited.

© CALIFORNIA MUSTANG SALES AND PARTS, INC.

The entire contents of these catalogs including words, photos, drawings, etc., are copyrighted by California Mustang Sales and Parts, Inc. Any use of this material by anyone other than California Mustang Sales and Parts, Inc. is prohibited.